Shipping & Returns

1. SHIPPING INFORMATION


1.1. Please allow 1-2 business days for your order to be processed.

1.2. Shipping rate depends on your location:

EUROPE, 5-8 working days.

US, 5-8 working days. 

ASIA, 3-7 working days. 

1.3. We offer free shipping for orders over US$200, by DHL (Import Tax Unpaid) , 3-7 working days, this will be automatically applied at the checkout.


1.4. We work with DHL and FedEx for most our delivery, please contact our team if you have any special requirement on shipping.


2. VAT, IMPORT TAX AND CUSTOM DUTIES


2.1. We do NOT offer VAT free, however, for overseas customers, all import tax & custom duties are included in the item price when selecting shipping methods 'Express Shipping (Import Tax Paid)' to most countries and regions. Please contact our team for more information.

2.2. When you select 'Express Shipping (Import Tax Unpaid)', shipments will be shipped DAP (Delivered At Place) which means the customers may be subject to custom fees, import fees and taxes, these are the sole responsibility of the customers and will not be borne or reimbursed by Modeland.



3. RETURNS POLICY & PROCESS


3.1. Modeland offers an exchange or refund for items within 10 calendar days of the date that order item was delivered.

3.2. Please contact us within 10 calendar days of the date that order item was delivered, we will accept the return request as long as our staff receives an email regarding the return within 10 calendar days, and the returning goods must comply to our returns policy. After our confirmation, please send the goods back to us.

*Our staff can also help you to arrange the return-shipping, the cost of return-shipping will be cover by the customer.

*Customers must pay for the return shipping cost.

*Upon returns request been authorised the goods must be sent back or collected by the courier within 7 calendar days

3.3. Please send us an email or use the contact form to contact us. Our customer service will answer your request within 3 working days.

3.4. Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached as original and the original packaging included.
  • Specially ordered items are not subject to return/exchange.
  • Final sale items are not subject to return/exchange.
  • Items that bought by exchange or using store credit are not subject to return/exchange.
  • Any designer packaging such as authenticity cards, dust bags and leather tags must also be returned as they are considered part of the product.
  • Please note that all products which are considered HAZMAT (i.e. perfume/ nail polish/ aerosol/ lotion/scented oils) are non-returnable and cannot be refunded
  • All branded packaging such as boxes and dust bags must remain undamaged and kept as original. Please do not put tapes, stickers or shipping labels on the branded packaging or boxes.
  • Please take care when trying on your purchases and return them in the same condition you received them.
  • All returns/exchanges must contact our team before sending.
  • All returns/exchanges must provide a valid receipt.
  • Any returns that do not meet our policy will not be accepted.

*Should any of the above conditions not been met, the returns request would be "VOID" and the customer would be responsible for the collection of the goods.

 

4. REFUNDS

4.1. Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the shipping cost. We’ll keep you updated every step of the way. Please allow several days for your bank to process your returning funds,  normally 5-10 days but some rare cases can take up-to 30 days, please contact your bank for more informations.